Check out our FAQ
Get answers to your questions about our products and services.
How do I upload my photo?
It’s super simple! Just connect the crystal to your computer, and you’ll be able to drag and drop your photo directly into it. No apps or complicated steps required—your memories transfer seamlessly in just seconds.
Does the crystal come with a light base?
Yes, you can choose to include an LED light base. When switched on, it makes the engraving glow beautifully, highlighting the details of your photo in stunning clarity.
Is the crystal durable?
Yes, absolutely. Each Memory Crystal™ is made from high-grade K9 crystal. It’s scratch-resistant, chip-resistant, and built to last a lifetime—ensuring your memories remain safe, clear, and beautifully preserved.
What comes in the box?
Every package includes 1 Memory Crystal™, 1 USB cable for connecting and uploading your photo, and 1 charger to keep your crystal powered for the light base. Everything you need is provided right in the box.
How long does delivery take?
Standard shipping typically takes 7–12 business days, depending on your location. Express shipping options are also available if you’d like your Memory Crystal™ to arrive faster for a special occasion.